Refund policy

RETURN & REFUND POLICY

At Cozy Nook (GetCozyNook.com), we want you to love your home ambience experience. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window
You have 30 days after receiving your item to request a return. 

To be eligible for a standard return, your item must be in the same condition that you received it: unused, unopened, and in its original packaging. You will also need the receipt or proof of purchase.

2. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately (within 7 days of delivery) if the item is defective, damaged in transit, or if you received the wrong item. 

To process a replacement or refund for a damaged item, please email us at support@getcozynook.com with:
• Your order number
• A brief description of the issue
• Clear photo or video proof showing the damage or defect

Once verified, we will issue a full refund or ship a brand-new replacement at no additional cost to you.

3. Non-Returnable Items
Certain types of items cannot be returned:
• Essential oil blends and wellness consumables once seal is broken (for hygiene reasons)
• Gift cards
• Clearance or final sale items

4. Return Shipping Costs
For standard returns (buyer’s remorse or changing your mind), the customer is responsible for paying return shipping costs to our US return address. Shipping costs are non-refundable.

5. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Contact Us
For any questions regarding returns or refunds, please contact us at support@getcozynook.com.